Frequently Asked Questions

When will my prescription be sent after my consultation?

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If a prescription is clinically appropriate after your visit, morning appointments are typically processed later that afternoon, and afternoon appointments are typically processed the next business day in the early morning. Timing can vary based on clinical review, weekends or holidays, pharmacy hours, and medication requirements. Please note that not every consultation results in a prescription.

Can I change my pharmacy?

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Yes. If you would like your prescription sent to a different pharmacy, please let us know your preferred pharmacy name, address, and phone number. Sending updated pharmacy details as early as possible helps avoid delays.

What if my pharmacy needs verification before releasing my medication?

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Sometimes a pharmacy may request additional clarification or verification before they can dispense a prescription. If that happens, please contact our office and let us know which pharmacy is involved. We can review the request and, when appropriate, follow up with the pharmacy to help resolve it.

What if my pharmacy is out of stock?

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If your pharmacy is out of stock, please contact the pharmacy first to see whether another nearby location has availability. Then send us the updated pharmacy information so we can review the request. Depending on the medication, pharmacy rules, and state requirements, a new prescription or additional review may be needed.

What should I do if my medication is lost or stolen?

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If your medication is lost or stolen, please file a police report and send us a copy for review. This helps support patient safety, accurate documentation, and compliance with medication policies and legal requirements. Replacement requests are reviewed case by case and are not guaranteed.